FAQ

FAQ

You can learn more from our asked questions

FitMates is a training hub which provides training online as well as through personal home trainers.

Whether you’re looking for a safe & scientific way to lose weight and build muscles, manage your medical conditions, or anything else related to health and fitness, we’re just a call or message away. Call us on 9422309658 (Monday to Saturday, 10 AM to 8 PM) or write to us at contact@getfitmate.com, we'd be happy to help.

FITMATES internationally certified coaches who can help you achieve any fitness goal. Get tailor-made fitness plans, and personal attention and guidance that could make all the difference. Your FITMATES Coach will then design a customised diet chart and workout plan for you based on your lifestyle and fitness goals. But that’s just the beginning! Your FITMATES Coach will also work closely with you to ensure that you achieve your goals. Every Fitness & Nutrition enrolment also comes with a 30-day money back guarantee, no questions asked!

FITMATES’s coaching packages are affordable fitness packages that are result-oriented and backed by science. The price of a FITMATES Coaching package depends on three factors: a) service chosen – Online Session or Personal Training b) coach tier within each service and c) the duration of the program.

Absolutely! All FITMATES Coaches are certified by the K11 School of Fitness INFS) or other internationally-recognised certification boards. Our fitness programs are backed by science and are completely customisable as per your specific needs. If you have any medical concerns, make sure you let your FITMATES Coach know so that your plan can be modified accordingly.

Once you’re ready to take charge of your fitness journey, you can choose the ideal FITMATES Coach by visiting different coach profiles, going through their fitness journey and those of their clients, reading the testimonials left for them, and even having free consultation with them. Look for a FITMATES Coach whom you can relate to and a package that fits your budget. Alternatively, you can let us choose the perfect FITMATES Coach for you. Rest assured that all Coaches are trained to deliver the best possible experience in your fitness journey, regardless of how you choose one.

There are 4 categories of FITMATES Fitness & Nutrition Coaches: Basic, Standard, Premium, Advance. This “tier” of the FITMATES Coach is set according to their experience and number of clients handled. Packages are priced accordingly. Regardless of tier, every FITMATES Coach has undergone rigorous training and carefully selected to serve the community. So, feel free to enrol with a FITMATES Coach who best suits your budget and fitness goals—you're always in good hands!

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At FITMATES, we value your privacy. All your personal details, including your pictures, are secured using industry-standard security processes.

Your individual transformation depends on several factors including your genetics, lifestyle, and dietary habits. The most important factor, however, is your commitment to the process. As long as you do your best after enrolling and follow the recommendations of your FITMATES Coach, we are committed to making sure your fitness goals are fulfilled as soon as possible. Our expert FITMATES Coaches will help you every step of the way!

More than 10,000 people have seen desired results through FITMATES! Your FITMATES Coach will help you achieve the best possible results safely and scientifically; however, your own efforts are equally important. As long as you are completely committed to the program and follow the diet and exercise plans prepared for you by your FITMATES Coach, you will see visible results.

Your first in-depth consultation call will be set up within 24 hours of you enrolling with a FITMATES Coach. On this call, you will need to provide details about 1. your past fitness experience, 2. current health issues (if any), 3. your fitness goals, and 4. your expectations from the program. Based on these details, your FITMATES Coach will create a customised plan for you. Throughout the package duration, your FITMATES Coach will stay in touch with you over call, message and email and provide you with all the help you need to achieve your fitness goals.

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To maintain service quality, FITMATES limits the number of clients that can enrol with one coach at a time. Contact the coach of your choice and see if a slot is opening up any time soon. If not, please consider enrolling with another FITMATES Coach. All our Coaches are highly qualified and we assure you that you’ll be in good hands no matter who you choose!

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Our Partner Packages allow you and your friend or family member to start your fitness journey together. To enrol for a Partner Package, your partner and you must do session at same time.

If you would like to continue your fitness journey with your FITMATES Coach once your package is close to expiring.

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Discounts are available on renewing your package with either the same or a different Fitness & Nutrition Coach. Other discounts and offers, if any, will be announced from time to time.

We encourage you to read all the terms & conditions carefully before enrolling with a FITMATES Coach. To get the detailed information of each package on the website or Contact Us on Help line no.

Congratulations on starting your fitness journey! Your FITMATES Coach will contact you within 1 business day and explain the next steps.

Your FITMATES Fitness & Nutrition Coach will design a personalised diet chart and workout routine for you WhatsApp and Website Log in.

Once you enrol with a FITMATES Coach and complete your first call with them, they will share your personalised diet & workout plans with you within 48 hours.

To help you stay on track, it is important for you to share regular updates with your Fitness & Nutrition Coach. We recommend doing so at least once in two weeks, although you and your coach can reach an agreement based on mutual understanding too. 

An arrangement for video calls can be made through a discussion with your coach.

Your feedback is extremely important to us! To share feedback regarding your FITMATES Coach. You can share your valuable feedback by calling us on 9923992233 (Mon-Sat 10 AM to 8 PM IST) or emailing us on contact@getfitmate.com

Your FITMATES Coach is just a message or phone call away! You can reach out to your coach as often as you need during their working hours. Your coach will also schedule regular calls to discuss your progress during your transformation journey.

Your FITMATES Coach is your companion throughout your journey and will use safe and scientific methods to help you in every possible way. Once you enrol, your coach will share a personalised diet & exercise plan for you to follow. Apart from this, your coach will motivate you to do your best through constant communication and guidance. All you need to do is follow the advice of your FITMATES Fitness & Nutrition Coach and stick to the plan!

At FITMATES, we always aim to provide the best possible experience to all our community members. If you are unhappy with your FITMATES Coach, please tell us what's wrong by calling our helpline or emailing us. Depending on the situation, we could offer you a coach change or a refund within 30 days of enrolment, subject to our Terms & Conditions.

If you are not satisfied with your current Fitness & Nutrition Coach, let us know and we will try our best to resolve the issue. In case an amicable resolution is not possible, we are happy to offer a one-time coach change within 30 days of enrolment. You will be able to choose any other FITMATES Coach from the same tier and continue your fitness journey. Please note that currently, we do not offer a refund or a coach change facility for our Online Personal Training service.

If you are not satisfied with your Fitness & Nutrition Coach, please get in touch with us over call or email within 30 days of enrolment. We will attempt to resolve your issue in the best possible way and if other measures do not work to your satisfaction, we will issue a refund according to our Terms & Conditions. Please note that currently, we do not offer refunds for our Online Personal Training service.

Not at all! FITMATES believes in Quantified Nutrition. As far as possible, we want you to get your nutrition from whole foods. However, if required, your FITMATES Coach may recommend the use of certain supplements to help you meet your nutritional requirements. This will be done keeping your health and fitness goals in mind.

Never. FITMATES is strictly against the use of any performance enhancing drugs or steroids as this goes against our fundamental philosophy that anyone can get fit with access to basic food and exercise. If you come across anyone who claims to represent FITMATES but suggests the use of illegal/harmful substances, please report them to us immediately over call or email.

Yes! When you enrol with a FITMATES Coach, you will receive customised and detailed diet & workout plans that are designed keeping in mind your lifestyle, health issues (if any), and preferences

You don’t need a gym membership to transform yourself with FITMATES. Thousands of our community members have transformed themselves with nothing but equipment-free home workouts and a quantified diet. Your FITMATES Coach will give you a detailed, personalised exercise plan based on whether you prefer home workouts or gym workouts.

That depends on you! During your package duration, your FITMATES Coach will teach you everything you need to know to lead a fit life. Following these tips over the long term, even once the coaching package expires, has been scientifically proven to keep users healthy. And if you ever have questions once your package has expired, you can consult our TEAM and get your doubts cleared for free. Remember, fitness is a journey, not a destination!

Yes. Certain medical issues need special attention and we have a set of specialised FITMATES Coaches who are qualified medical professionals as well. To know more about enrolling with them, please contact us over call or email.

FITMATES is an online/ofline consultation platform. Therefore, all interactions with your FITMATES Coach will take place using digital mediums if it is out of our serviceable area such as call or chat.

Yes, we do! Our dedicated Corporate Wellness team will work with you to understand your organisation's needs and offer a customised program. To know more, write to info@getfitmate.com

Registering on FITMATES is the first step of your fitness journey. Visit www.fitmates.in tap on login/Registration Section, and follow the instructions on the screen!

If you want to enrol with a particular FITMATES Coach who has no slots available at the moment will get back to you as soon as his slots are free.

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Our expert FITMATES PT Coaches provide 1-on-1 personal training over video calls . Enrol with a PT Coach today and learn any of these 4 skills from the comfort of your home or local fitness centre: Strength & Conditioning, Yoga, Zumba . To get started, select a package and time slot of your choice. Once you enrol, the coach will connect with you to create a training plan as per your specific needs and go live with you over a video call at the chosen time. During the session, your FITMATES PT Coach will help you work out with the correct form and progress in your chosen skill over time.

Yes. Your FITMATES Coach will have a detailed discussion with you on past and current medical conditions. The program will then be designed according to the medical conditions.

All FITMATES Coaches are certified nutrition experts and will provide you with safe, scientific, healthy and sustainable diets. If you have any reason to believe that your diet needs modifications to suit your body and lifestyle, please discuss this with your Fitness & Nutrition Coach.

Absolutely! FITMATES is proud to be associated with over 100000 real and natural transformations. Our approach to fitness is safe and scientific. All it takes to transform yourself with FITMATES is home-cooked meals and well-planned workouts. Don't believe us? Just ask our 10000 strong community!

FITMATES is an online/offline fitness community that focuses on providing expert coaching services over digital and In person mediums.

It is possible. As long as you consume fewer calories than you spend consistently, you will end up losing weight. However, we strongly recommend that you exercise regularly as this can benefit you in several ways and will definitely help you achieve your fitness goals more efficiently. Also, ensure that you consume a balanced diet with sufficient protein, carbs, fats, fibre and water. Your FITMATES Fitness & Nutrition Coach can guide you in your diet and exercise based on your goals.

Still have you any problem for solutions?

For any inquiries relating to my Retail and Leadership Programs or Coaching and Mentoring services feel free to speak to me personally by call us during business hours.

Head office address:

3556 Hartford Way Vlg, Mount Pleasant, SC, 29466, Australia.

Call for help:

(734) 697-2907
(843) 971-1906

Mail for information:

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